Fewer Service Calls Saves Pitney Bowes $2.8 Million In Fuel

June 21, 2008

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Pitney Bowes says it has saved almost $3 million in fuel costs over the past two years by making changes to its customer service routines, such as solving more problems in a single service visit. The Advocate reports.

The company has saved the equivalent of 1,504 vehicle trips and 932,009 gallons of gasoline. At $3 a gallon, a typical price during 2006, Pitney Bowes saved about $2.8 million.

The company is doing more customer service over the phone. When a technician does go on-site, hand-held devices allow them to access work orders, customer information and inventory, reducing the need for follow-up trips.

To trim back service calls even more, Pitney Bowes has introduced technology that lets customers re-set postage meters over the phone.

Over the past two years, Pitney Bowes’ energy task force has been responsible for projects that have eliminated more than 380 tons of carbon dioxide emissions from its operation.

Research released in December by Pitney Bowes and DMNews said U.S. consumers think direct mail does more harm to the environment than it really does.

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