We Energies, which provides electrical service to areas of Wisconsin and Michigan’s Upper Peninsula, and natural gas and steam energy to areas of Wisconsin, has deployed Oracle DataRaker to update its IT infrastructure and to help enable more-proactive identification and prevention of imprecise meter readings for an overall improved meter-to-bill process.
The utility chose the Oracle big data product after undertaking the rollout of a mass fixed automated meter reading (AMR) network that will provide daily reads on about 1.6 million endpoints.
With Oracle DataRaker in place, We Energies reduced its break-to-fix time by using data analytics to quickly find metering issues and prioritize meter repairs. Joan Shafer, senior vice president, customer services says the product increased efficiency, improved customer satisfaction, and avoided IT costs for We Energies.
Oracle ranks among the top 10 smart city vendors, according to a leaderboard report from Navigant Research.
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