The service agreement between UtiliSave and the Brooklyn hospital was established on Aug. 25, 2014. Two months later, UtiliSave secured the adjustment, which was immediately refunded back to the hospital.
The initial concern of a possible water bill discrepancy was dismissed by the New York Department of Environmental Protection, which provided an explanation to support its billing in that since it could not obtain meter reads, it estimated for an extended period of time based on the highest historic consumption. As a result, the DEP issued a “catch up” bill in the amount of $1,486,735.17, which the hospital then paid in full.
UtiliSave performed an analysis of the hospital’s utility data along with a series of on-site inspections. The company then submitted a claim to the DEP on the hospital’s behalf, providing an alternative, detailed statistical analysis and calculations based on a lower average daily flow (ADF).
The DEP verified UtiliSave’s findings, accepted the calculations and meter reads, and agreed with the arguments. The over-billing was subsequently rectified using a much lower ADF. The initial charges totaling $1,457,007.61 were adjusted to $758,271.32 – resulting in a net savings for UtiliSave’s client of $698,736.29.
Last month Badger Meter released an update for its EyeOnWater mobile app, which helps water utilities’ customers manage their water use.