Xerox’s new offerings mean faster claims and new business processing for the insurance industry, the company says. Additionally, HR departments can speed the management of employee paperwork and data such as tax forms, and policy and procedures administration.
Xerox says its Workflow Automation Solution for New Business Processing makes the underwriting process easier to navigate by organizing all business and customer data in one application, saving employees hours of time each week on tasks like fact-checking existing claims information. With the new product, customer inquiry calls can now be resolved on initial contact, improving customer satisfaction and diverting employee resources to other high-value work.
If an insurance agent has immediate access to the data and paperwork exchanged between the company and a potential customer, the onboarding process becomes much quicker for new policyholders.
The Xerox Workflow Automation Solution for Claims Processing integrates with common claims handling systems, such as LifePro and home grown AS400 mainframe systems. This allows companies to store all claims information, like deductibles and accident history, in one central location. Now, insurance investigators and adjusters who often complete field-based work will be able to access documents while away from the office, Xerox says.
The Xerox system also integrates with financial systems to manage payment schedules, providing better control over the release of funds.
Xerox’s Workflow Automation Solution for File Management provides HR staff a secure platform to digitally store employee data for instant access. Whether documents are faxed, emailed or scanned, HR personnel can access data quickly, Xerox says. The solution will also flag missing content within each employee file and automatically send requests to retrieve the information.
Xerox’s Workflow Automation Solution for Policies and Procedures Administration creates, digitally distributes and tracks employee acknowledgement of company policies. This helps companies when onboarding new employees by allowing them to eliminate time-consuming, manual paperwork processes, Xerox says.
The industry and cross-industry Xerox Workflow Automation Solutions are currently available in the United States, Canada and Europe.