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How Climate Change Impacts Utility Customer Service

How Climate Change Impacts Utility Customer Service

Consider this: you lead a large energy company that enjoys a reputation for quality customer service. Without warning, a natural disaster – such as a flood or earthquake – strikes and interrupts customer care. You turn to the company’s business continuity plan and realize how dependent it is on the … Read more »

Smart Customer Service for a Smart Grid World

Smart Customer Service for a Smart Grid World

Despite the many benefits of smart grid technology, the past year has seen its fair share of consumer backlash with some customers viewing smart meters as simply mechanisms that over charge for electricity. The problem is many people still don’t really know what the smart grid is and how it … Read more »